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Product labels influence purchase decisions and can even steer behavior in a certain direction. Wrongly designed, it doesn't contain the ...
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Emotional arousal has been linked to the motivation to socially share information with others and can reliably be detected in the voice.
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Working together with engineers at the University of Augsburg and start-up firm audEERING, the GfK Verein has developed an instrument that detects emotions using the voice.
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What is the impact of confusion on performance and quality in decision-making?
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Emotions play a decisive role in almost all areas of the customer journey. But what is the best way to measure emotions?
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Emotions can be captured simply from facial expressions, without distortion from subsequent questioning or distracting wiring.
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