Finding the Right Metrics to Manage Multi-Channel Distribution

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Suggested Citation

Ailawadi, K., & Farris, P. (2023). Finding the Right Metrics to Manage Multi-Channel Distribution. NIM Marketing Intelligence Review, 15(1), 24-31. https://doi.org/10.2478/nimmir-2023-0004

Year

2023

Authors

Kusum L. Ailawadi,
Paul W. Farris

Publication title

Finding the Right Metrics to Manage Multi-Channel Distribution

Publication

NIM Marketing Intelligence Review

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Keywords: Multi-channel, Omni-channel, Distribution, Distribution Metrics, Channel Performance, Channel Conflict, Showrooming, Webrooming

Abstract:
Many metrics used to evaluate brick and mortar channels have equivalents online, but there are also some new metrics that marketers should monitor. Distribution breadth and depth refer to how easily a consumer can find a store that stocks the brand and find the brand within the store. Being findable online where and when consumers search for the category is just as crucial.In a successful cooperation, neither distribution partner can afford to focus only on its own performance at the expense of the other—at least not for too long. The partnership must be profitable for both, so both perspectives require monitoring. Suppliers need to understand where their target market searches and when, why and where it buys to decide where they should expand and who they should reward.

Authors

Kusum L. Ailawadi, Charles Jordan TU’12 Professor of Marketing, Tuck School of Business
Paul W. Farris, Landmark Communications Professor Emeritus of Business Administration, University of Virginia, Darden School of Business

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