SHIFT/CX: Annual event of the Customer Experience Community.

The Shift/CX 2024 event, themed "Taking It To The Next Level," will delve into significant topics and advancements in Customer Experience.

Highlighted areas of focus include:

• Strategic recommendations to enhance the effectiveness of Customer Experiences
• AI innovations aimed at enriching Customer Experiences
• Customer Journey Management & Orchestration

Among other esteemed speakers, Carolin Kaiser will present on "Robots, Influencers, and Assistants: How Artificial Intelligence Shapes Consumer Decisions," offering insights into various research projects conducted at NIM within the realm of Artificial Intelligence.