Case-based individualization of business processes and e-services

Abstract

Rising competitive pressure and increasing product and service individualization require the use of appropriately adapted business processes. New technologies such as Web services and service-oriented architectures enable the technical support of processes with flexible electronic services (e-services). However, existing methods for individualizing processes and e-services have considerable deficits. For example, their use is usually associated with a high level of manual effort. A system is presented that automatically generates proposals for individual processes and e-services for a given context. The system is implemented using Case Based Reasoning, an artificial intelligence methodology.This publication is only available in German.

(Diese Publikation ist nur in deutscher Sprache verfügbar.)